Privacy policy

(Compliant with UK GDPR & Data Protection Act 2018)

1. Introduction

Roampass Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you purchase our products or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following data when you place an order or contact us:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely via third-party payment processors; we do not store card details)

2.2 Technical Information

When you use our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent

2.3 eSIM-Related Information

When you purchase an eSIM, we may collect:

  • Device compatibility information

  • eSIM activation status and usage (for troubleshooting and customer support)

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders (digital and physical products)

  • Deliver activation details for eSIM purchases

  • Provide customer support and technical assistance

  • Process returns and refunds

  • Comply with legal and regulatory obligations

  • Improve our products, services, and website performance

  • Send order confirmations, service updates, and marketing communications (if you opt-in)

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract – to perform the contract with you (e.g., fulfilling your order)

  • Legal Obligation – to comply with applicable laws and regulations

  • Consent – where you have agreed to receive marketing communications

  • Legitimate Interests – to improve our services and prevent fraud

5. Sharing Your Information

We do not sell your personal data. However, we may share your data with:

  • Payment processors (e.g., Stripe, PayPal)

  • eSIM service providers (for activation purposes)

  • Shipping companies (for physical product delivery)

  • IT and website hosting providers

  • Legal and regulatory authorities when required by law

6. International Data Transfers

If we transfer your personal data outside the UK, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or equivalent mechanisms.

7. Data Retention

We retain your personal data only for as long as necessary:

  • Order records: 6 years (for tax and legal compliance)

  • eSIM activation records: 12 months (for customer service and fraud prevention)

  • Marketing data: until you unsubscribe or request deletion

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Rectify inaccurate information

  • Request erasure of your data (“right to be forgotten”)

  • Restrict processing

  • Object to processing for marketing purposes

  • Request data portability

  • Withdraw consent at any time (without affecting lawful processing before withdrawal)

To exercise your rights, contact privacy@roampass.uk.

9. Cookies

Our website uses cookies to improve user experience, analyse site traffic, and personalise content. You can manage cookie preferences via your browser settings.

10. Security

We implement industry-standard technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

11. Contact Information

Roampass Ltd
📧 Email: support@roampass.uk